Shipping & Delivery Information
- We strive to dispatch your order within 2 business days. Once shipped, you can expect your order to arrive within 2 to 4 working days. Our business hours are Monday to Friday, and we do not process orders on weekends or public holidays.
- We aim to ensure quick and reliable service, and tracking details will be provided once your order has been dispatched.
Shipping Policy
- Free shipping is provided for all orders.
- We currently only accept prepaid orders to ensure a smooth and hassle-free transaction experience.
Damaged or Incorrect Items
- In the rare event that you receive a damaged or incorrect item, please contact us via WhatsApp within 48 hours of receiving the package. Kindly provide a photo of the damaged product along with your order details for resolution.
General Terms
- Orders cannot be canceled once shipped.
- Please ensure that your delivery address and contact details are accurate when placing an order. White Horse Herbals is not liable for delays or non-delivery caused by incorrect or incomplete information.